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Before you
begin.

Still deciding? Patient Support answers at +1 (888) 471-9962.

01Getting started

Do I need a prescription?

Yes. Prescription protocols require a consultation first. You can start with an async consult ($39), a live sync consult ($49; $79 for controlled prescriptions). Your physician decides whether a treatment is right for you.

Why do you ask for my state?

State regulations determine which medical consultations and treatments can be dispensed to your location. Selecting your state shows you what is available where you live.

Which consult should I choose?

Most protocols start with an async consult. Choose a sync consult if you prefer to talk to a physician live, and the sync controlled consult for controlled medications such as testosterone.

02Medications

Where do the medications come from?

Prescribed GLP-1s and solutions are compounded by state-licensed 503A pharmacies. Peptides are sourced from U.S.-licensed cGMP manufacturers. Compounded medications are prepared for an individual patient and are not FDA-approved drug products.

What does “lyophilized” mean?

Freeze-dried. Lyophilized protocols arrive as a dry cake that is reconstituted with bacteriostatic water before use, which keeps the compound stable. Your physician’s instructions explain how to prepare each dose.

What is the difference between 503A and cGMP?

503A pharmacies compound a medication for an individual patient under a prescription. cGMP manufacturers produce under current Good Manufacturing Practice. Neither route makes a medication FDA-approved. Each protocol page shows which applies.

How long does a vial last?

It depends on your dosing protocol. For questions about your schedule, contact Patient Support at +1 (888) 471-9962.

03Orders & support

How does checkout work?

Your cart hands off to our secure store at shop.haelthmedical.com, where taxes and shipping are calculated. Prescription items ship only after a physician approves them.

Do you sell supplies?

Yes. Syringes, alcohol swabs, bacteriostatic water and a $20 starter kit are on the store.

Can I cancel a membership?

Cancellation and refund requests are made in writing or through our support channels. Eligibility depends on the service or product and its fulfillment status. See the Terms & Conditions.